Complaints may affect the accreditation status of the program and/or sponsoring institution.
Sponsoring institutions and their programs that are accredited by the ACGME are expected to comply with the ACGME’s Institutional and Program Requirements. The ACGME and its Review Committees address only matters regarding non-compliance with ACGME accreditation requirements. Formal complaints should, therefore, allege violations of ACGME requirements.
Through its formal complaint process, the ACGME will investigate potential non-compliance with accreditation requirements that relate to program quality. The ACGME does not adjudicate disputes between individual persons and residency or fellowship programs or sponsoring institutions regarding matters of admission, appointment, contract, credit, discrimination, promotion, or dismissal of faculty members, residents, or fellows.
Anyone having evidence of non-compliance with accreditation requirements by a program or sponsoring institution may submit a complaint to the ACGME. Such complaints must be submitted in writing, bear the name and address of the complainant(s), and be signed by the complainant(s). However, before a complaint is submitted, the complainant should utilize all of the resources available in the program and sponsoring institution unless there is a valid reason for not doing so.
You may submit your signed complaint by mail, fax, or e-mail. Be sure to include the following:
- a brief summary of the allegations of non-compliance with ACGME requirements, including any documentation or evidence (please review the ACGME Institutional Requirements and the Program Requirements for your specialty on the ACGME website)
- the name, street address, city, and state of the residency or fellowship program
- your contact information
To submit a formal complaint, send your signed letter via e-mail, fax, or mail to:
Kristin Rohn, Associate, Resident Complaints Process
ACGME Office of Resident Services
515 North State Street, Suite 2000
Chicago, Illinois 60654